Service charges

At Easy Crypto, it's our mission to make cryptocurrencies easy and accessible for all New Zealanders.

An important part of that is keeping our prices as low as we can - so we automate everything possible. That's how we can complete your order as quickly as possible 🥰

If you make a mistake on your order and you need us to manually intervene, that's no problem at all, however there will be a service charge for this.

Our services charges are set out below:

If you have.... We will deduct a service charge from your order of:
Made a bank transfer with no reference number attached $10
Require a refund to your bank account $50
Require a manual change to your crypto order (e.g. changing coin type, address or other change that requires intervention from our team) $25-$500 depending on the complexity 
Sent crypto without a memo / destination tag when it was required $70-$200 depending on the complexity
Sent funds on the wrong network  $100-$500 depending on the circumstance
Made a fraudulent payment (whether knowingly or unknowingly) which requires a refund of the payment and closure of your account with us $150

These service charges will be deducted directly from your order when we resolve your service issue.

A 0.001BTC fee may be requested to process your verification, this will be held as a credit for your first order with us. If your verification request is fraudulent or otherwise invalid, this fee will not be refunded.