FAQ: Frequently Asked Questions (Outdated)

This document is outdated. Please visit this page instead. 

Before you order

When are you open?

We're open 24 hours a day, every day of the year 🔥🔥

Where do you deliver?

We can delivery to any wallet address in the world, to your exchange account, or to a hardware device like a Trezor or Nano Ledger.

How can I pay?

With POLI instant pay, Account2Account, or a bank transfer into our account.

How long will my order take?

If you're buying, your order will generally be sent within 2 minutes of your deposit appearing in our bank account. ⚡

If you're selling, we pay out every weekday at 5pm. If you get your order in before 5pm, for most banks you should see it the same evening.

Please note though that we cannot guarantee what the processing times will be – as orders can be delayed due to congestion on the exchanges, bank transfer times, public holidays, etc. We will always do our best to get your order to you as soon as we can.

If there are any issues with your orders, notify us within 10 working days and we'll gladly assist with your inquiries. Our team at Easy Crypto is always here to help you. 

How much do you charge?

The rate you are quoted on our main page is inclusive of ALL fees. This means all currency exchange fees, all mining fees, all gas prices, and all withdrawal fees – everything!

There are no hidden fees, no withdrawal charges … nothing! What you see is what you get.

I want to buy more - I want to increase my daily/order limit

Please find all the links to increase your limit on your Limits page.

Sell orders

Once a sell order is created, you will have 2 hours to deposit your crypto before the trade will be automatically cancelled. If you have already made your deposit and the sell order has been cancelled, simply create a new one for the same amount of crypto and we will match them up manually. 

Notify us within 10 working days if you are experiencing any issues and our team will gladly resolve your inquiries.

What are the selling limits?

We don't have daily limits on sell. Obviously this only applies for coins that we have available for selling! Please check the rates page to see what coins you can sell.
If the cryptocurrency wasn't purchased through us originally, you'll need to verify it if you're wanting to sell more than $30K to us. Learn more about how to do that on your Limits page.

What if the rate is really good, can I sell it all RIGHT NOW?

Yes. If you purchased from us, sweet as! If you bought someone else just verify your source of crypto with us in advance and you'll be good to go.

So wait, there's no limits on how much I can sell?

Correct. As long as we know where it came from, you can sell it all at once 🚀 

Won't you guys run out of money if everyone tries to sell at once?

No 😊 We have access to multiple OTC brokers with deep liquidity. 

After you order

Have you received my deposit yet?

You can check the status of your orders by visiting your My Account page .

How do I cancel an order?

If you haven’t yet paid for an order you can easily cancel it - just go to your Orders page and click cancel next to the order you don't want.

About our services

Can you add XYZ coin?

Absolutely – just head to our voting page and add your vote! Please note that voting is only available for Easy Crypto customers.