SA Service Charges
At Easy Crypto, it's our mission to make cryptocurrencies easy and accessible for all South Africans
An important part of that is keeping our prices as low as we can - so we automate everything possible. That's how we can complete your order in less than 3 minutes on average 🥰
If you make a mistake on your order and you need us to manually intervene, that's no problem at all, however there will be a service charge for this.
Our services charges are set out below:
|If you have....||We will deduct a service charge from your order of:|
|Made a bank transfer with no reference number attached||R100|
|Require a refund to your bank account||R500|
|Require a manual change to your crypto order (e.g. changing coin type, address or other change that requires intervention from our team)||R250-R2000 depending on complexity|
|Made a fraudulent payment (whether knowingly or unknowingly) which requires refund of the payment and closure of your account with us.||R1500 or 2% which ever is lower|
If you have used a payment processor Ozow or SiD EFT we will deduct and additional 1.5% fees from your refund as we will still need to pay to pay our payment processor fees.
These service charges will be deducted directly from your order when we resolve your service issue.
A 0.001BTC fee may be requested to process your verification, this will be held as a credit for your first order with us. If your verification request is fraudulent or otherwise invalid, this fee will not be refunded.