How can I ask for help?

Easy Crypto's mission is to provide you with an easy way to get into the exciting world of cryptocurrencies. We pride ourselves on offering some of the best customer support, so if you're looking for help, you've come to the right place! 

Check out our FAQ's

Before asking for help, have a look at our Frequently Asked Questions. If you have a simple question for us, odds are we've been asked it before! The FAQ's answer all common questions that we get, but if you're still having no luck with your query, read on...


If you want to dive in a little deeper, the Easy Crypto Hub is the place for you! We've got hundreds of articles about all aspects of the industry - including cryptocurrency, blockchain, wallets, security, a glossary, guides, and more! 

The Learn site is the place to research and learn all about the world of crypto, and how you can approach it through Easy Crypto. 

Send us an email

Head to this page to contact us directly, in which our replies go straight to your email. This is useful for issues that you might have with the site or a specific order, and information isn't covered in our Help or Hub sections. This page is open to anyone who is logged in and will be answered in order of oldest to newest. The more information you can give us, the better and faster we will be able to help.

Live chat

At the bottom right of any page on our website, a little purple chat bubble will be available for you to click on. Once clicked, a chat window will open, showing you instant answers to questions that you might have. You can then click the Ask tab to speak with a staff member directly via live chat. We have staff monitoring live chat on weekdays, 9 am - 5 pm (NZ time), and we can usually get your issue sorted right there and then.