If you're keen to understand your buying and selling limits, you've come to the right place!
We understand that sometimes that you may want to spend or sell more than what your current limits are set to.
If you would like to spend beyond our standard account limits, or transact privacy coins - then we are required to verify the source of the money/currency you plan to spend with us.
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We don't want to get in the way between you and your crypto, so here is how you can easily apply for additional limits for buys or sells to ensure your application is approved first time round!
Increasing your buy limit
What are my buying limits?
Provided youโve had both your ID & home address verified, you will be granted our standard account limits:
NZ$100,000 total to start out. Once this amount is spent, your limits will be topped up to $20,000 at the start of each month moving forward.
Daily spend cap of $20,000 per day on buy orders.
How do I increase my buy limits?
To raise your limit from the standard amount, please tell us what you would like your limit set to and provide some additional information about where the funds are coming from.
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Below are examples of the evidence we can accept to verify some of the most common sources of funds:
Source of funds | Examples of evidence |
Employment (e.g. salary, wages etc) |
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Long term savings |
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Gifts |
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Rental income |
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Sale of property |
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Sale of shares |
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Loan drawdown |
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Inheritances
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Running your own business |
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๐กShould your specific situation not be included in the table above, please get in touch via [email protected] and the team will be happy to provide you with some guidance.
Please upload your source of funds documents here:
Once your request has been reviewed, our team will get back to you
via your registered email. ๐
Increasing your sell limit
โWhat are my selling limits?
We don't have daily limits on sell orders. Anything you've bought through us you can sell at any time.
If the cryptocurrency wasn't purchased through us originally you will need to provide evidence of where it came from before you can sell more than NZ$100,000 through us.
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This is NZ$100,000 in total of all crypto not purchased through us - not a per-transaction limit. You can view your total spend limit from your Limits page.
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How do I increase my sell limits?
If you bought your cryptocurrency through us originally, nothing further required! As long as we still have the crypto listed, youโll be able to sell the same amount back to us, no matter what the value has changed to. ๐
๐กFor example: if you bought 3 BTC and 10 XRP from us, you can sell back 3 BTC and 10 XRP regardless of how high they moon! ๐
If you're planning on selling more than NZ$100,000 worth of crypto you sourced from somewhere else, we'll need you to provide some additional information on where this crypto has come from.
Here are some examples or suggestions on ways you can show where you got the crypto originally:
Sources of cryptocurrency | Examples of evidence |
Purchased on a NZ exchange that performs KYC |
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Purchased on an offshore exchange that performs KYC |
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Purchased through localbitcoins |
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The cryptocurrency was mined |
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The Cryptocurrency was obtained through sale of NFTS |
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Obtained as payment for work |
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โFor some cases, the type of questions we might ask are:
Where is the cryptocurrency now? Provide addresses for the current wallet(s)
How did it get there? Past blockchain history showing movements to get there
How did you get it? Records of your trading history and bank history supporting
๐กShould your specific situation not be included in the table above, please get in touch via [email protected] and the team will be happy to provide you with some guidance.
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What if the rate is really good, can I sell it all right now?
Yes. If you purchased from us, sweet as!
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If you bought somewhere else just verify your source of crypto with us in advance and you'll be good to go.
So wait, there are no limits on how much I can sell?
Correct. As long as we know where it came from, you can sell it all at once - If it's worth $50,000 you can sell it. If it's worth $5,000,000* you can sell it.
*Currently we are limited to $500,000 per sell order, but you can place multiple orders until you hit your personal limit. If you would like to make a larger order please contact our OTC team to discuss your options [email protected]
Please upload your source of crypto documents here:
Once your request has been reviewed, our team will get back to you
via your registered email. ๐
How can I buy privacy coins?
If you're wanting to buy privacy coins like Dash and Monero from us, you'll first need to provide some extra information to get your account upgraded.
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The reason that we ask for this extra information, is because NZ law requires us to do "enhanced due diligence" on customers who are purchasing coins that "may favour anonymity".
See the above "source of funds" information for what we can accept as evidence to grant you access to privacy coins.
Once we receive the required information from you, our team will then manually process your request.
๐ก The information that you provide is not passed on to any third parties, and we use it only to verify your account. It is highly encrypted and stored behind multiple levels of authentication and 2FA.
Please submit your application to access privacy coins here:
Once your request has been reviewed, our team will get back to you
via your registered email. ๐
For any questions, or to discuss your specific situation, just get in touch on [email protected] and we can help you out.
For verifying source of funds in Australia, please click here.
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