Complaint and Privacy Handling Process NZ

If there’s something we can improve, or you're not satisfied with our products, services, staff, complaint handling process, or how we handle your data, we want to know. 

Here at Easy Crypto, we take care to ensure that clients are treated fairly and consistently. We aim to handle complaints or disputes in an efficient, timely and effective manner. We've designed our Complaint Handling Policy to ensure that you are heard and that we work with you to ensure your complaint is resolve genuinely, efficiently and effectively. We love to hear from our clients, and use your feedback to improve our business systems, products and services.

Any complaint made to Easy Crypto is covered by these complaint handling procedures.

Lodging a complaint

You can lodge a complaint by contacting Easy Crypto as follows:

Email: [email protected]

To help us investigate and resolve your complaint effectively, please provide us with the following information with your complaint:

  1. Your full name, address and contact phone number(s)
  2. A description of your complaint
  3. Any supporting documentation or information that may support your complaint and assist us to resolve it, and
  4. How you would like us to address your complaint.

Complaint handling process

If we receive your compliant in writing we will acknowledge receipt of it immediately.

Easy Crypto will attempt to resolve your complaint within 30 days.

If you are dissatisfied with how we dealt with your complaint, please let us know and we will undertake a further review of your concerns. 

Privacy and data collection feedback form

To provide feedback on how we collect or process your personal information, please request from the helpdesk.

Privacy and personal information request form

You can request a summary of the information we store about you by requesting this from the helpdesk.