To confirm that your order is complete, and to find the full details of the transaction, you can view the completed order history on your Orders page.

Find the order you want to view and click on Details. You'll find the delivery address, the rate and the amount that was delivered, and also the TXID. The TXID is the specific transaction on the blockchain where your funds were sent. By looking at the transaction directly on the blockchain, you don't need to take our word, if we say it has been sent - you can confirm all the details yourself.

If your order says complete but you can't find your TXID, please get in touch with our support team.