If there’s something we can improve, or you're not satisfied with our products, services, staff, complaint handling process, or how we handle your data, we want to know.
Here at Easy Crypto, we take care to ensure that clients are treated fairly and consistently. We aim to handle complaints or disputes in an efficient, timely and effective manner. We've designed our Complaint Handling Policy to ensure that you are heard and that we work with you to ensure your complaint is resolved genuinely, efficiently and effectively. We love to hear from our clients, and use your feedback to improve our business systems, products and services.
Any complaint made to Easy Crypto is covered by these complaint handling procedures.
Lodging a complaint
You can lodge a complaint by contacting Easy Crypto as follows:
Email: [email protected]
To help us investigate and resolve your complaint effectively, please provide us with the following information with your complaint:
Your full name, address, and contact phone number(s)
A description of your complaint
Any supporting documentation or information that may support your complaint and assist us to resolve it, and
How you would like us to address your complaint.
Complaint handling process
If we receive your complaint in writing we will acknowledge receipt of it as soon as possible.
Easy Crypto will attempt to resolve your complaint within 30 days.
If you are dissatisfied with how we dealt with your complaint, please let us know and we will undertake a further review of your concerns.
Privacy and data collection feedback form
To provide feedback on how we collect or process your personal information, please request from the helpdesk.
Privacy and personal information request form
You can request a summary of the information we store about you by requesting this from the helpdesk.