Last update: 1 November 2022
Updates: We may update this policy at any time by posting an updated version on our website. The updated version will take effect immediately once posted. We may also take some further steps to bring the changes to your attention, including by notifying you directly.
You can contact us by emailing us at [email protected]
Who are we
Your information is collected and held securely by EasyCrypto.
Our registered address is 34 Reservoir Street, Ruwari (Protea Heights), Cape Town South Africa.
You can contact us by using the contact form available at [email protected]
User acceptance and consent
You accept all the terms in this Policy when you use our Website and/or access our Platform and Services. With your acceptance you hereby consent to us collecting, using and disclosing personal information in accordance with this Policy. Any disputes or disagreement over personal information obtained through the use of this Website shall be governed in accordance with the terms of this Policy.
You agree that this Policy will apply and be effective when you access or use our Website, Platform and Services found at: www.easycrypto.com
What information do we collect about you?
If we refer to "personal information" or "information" in this policy, we mean personal information as defined in Protection of Personal Information Act 4 of 2013 (“POPIA”).
As part of our onboarding and verification requirements, we may collect personal information from you such as:
Contact details, such as name, email, phone number, address;
Application details such as date of birth, photo ID,identity documents. Corporate documents of juristic entities, source of funds and wealth, banking details, tax details, account preferences, reason and/or intent of purchase and your cryptocurrency wallet addresses;
Device details, such as IP address, device information, operating system, web log information, cookie information;
Engagement details: details of any engagements you have with us, including enquiries, feedback (eg by completing a form on our website) and other communications you have with us. This includes recording any phone conversations for quality control (making sure our staff are giving the right information) or dispute resolution (having a record of who said what);
Marketing: details of your marketing preferences.
You don’t have to provide us with any information we request. However, if you don’t, we may not be able to provide you with certain information or access to our Platform and Services.
Privacy laws and protecting your personal information
We will take the necessary steps to protect your privacy when you use our Website, including compliance with POPIA, General Data Protection Regulations (GDPR) and all reasonable steps to be in compliance with the privacy laws of users outside of the EU and South Africa. We have listed your rights that you have under data protection laws:
the right to access - you can ask for copies of your personal data;
the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
the right to erasure - you can ask us to erase your personal data;
the right to restrict processing - you can ask use to restrict the processing of your personal data;
the right to object to processing - you can object to the processing of your personal data;
the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
How do we collect your information?
Generally, we collect personal information directly from you. We may also collect from third parties (eg service providers that help us to verify your identity, or make or receive payments from you, or to provide marketing services). We may also collect information from publicly available sources or from third parties.
We may also collect information through cookies on our website. See the ‘Some information on cookies and other technologies’ heading below for more detail.
What do we use your information for?
We may use your information for the following purposes:
To provide you with services and manage your account with us. This includes using your information to process transactions, email you a notice or receipt of your transaction or troubleshoot a problem;
To conduct and comply with obligations to the regulatory authorities relating to know-your -client verifications and screening checks, which include watchlist and adverse media reports;
To prevent or investigate illegal or potentially illegal activities;
To help improve our customer support, like training, and resolve disputes;
To test, research, analyse and develop our service to make it better, safer and easier to use; and
To promote Easy Crypto and send you other things we think you’ll like or think would be relevant for you. This includes content about our service or the services of our business partners.
Who can we share your information with and for what purpose?
We may share your information with the following:
Companies and affiliates within EasyCrypto, which includes Punga Trading CC and EC Advantage (Pty) Ltd;
Third parties that help us carry out the service (eg to verify your identity, complete payments like banks);
Third parties to help prevent or investigate illegal or potentially illegal activities;
SaaS providers that we use to provide our service and cloud storage partners;
Providers to help us market to you directly e.g. Google and Facebook. (We never ever EVER give your information to third parties so that they can market directly to you but we may need to send it to other providers like Google to help facilitate our own marketing, unless we get your express consent to do so;
Data analytics or research partners (but usually this information will be aggregated, with identifiable characteristics removed so you remain anonymous);
Third parties to help us enhance the safety and security of the service;
Where required, to regulators (eg for tax purposes) or enforcement/government agencies;
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets;
Our consultants, lawyers, accountance, insurers and other professional advisers; and
Any other party authorised by you or to whom we are required or authorised to disclose personal information in accordance with applicable law.
We use your information to provide our Website and Services to you and generally for purposes of our relationship. We will not sell personal information, unless such information has been appropriately anonymised ensuring all identifying fields have been securely masked and encrypted. No personalised individual data will be disclosed to anyone except as provided in this Policy.
How can you check, update or change the information we are holding?
Send us an email through to our helpdesk, at [email protected] to let us know if you want to view, amend or delete any personal information we hold about you. There’s no charge for this.
In some cases, to ensure security and integrity of the platform, or to comply with the law, we may still be required to maintain historical personal information you have submitted to us. In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
We generally store and use the following information:
your first name(s);
including your age and gender; and
and any other information which we reasonably need to perform our obligations in terms of the agreement with you use our Platform and Services.
We will aim to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes in this policy. From time to time we will request you to update your personal information on the Website.
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this Policy, unless retention of the record is required or authorised by law; or you have consented to the retention of the record.
Some information on cookies and other technologies
We sometimes use “cookies”. “Cookies” are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
They enable us to improve interactivity with the web site. The purpose of “cookies” is to enhance your future visits to our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use our Platform and Services. Cookies enable us to improve our service to you, estimate our audience size and usage patterns, store information about your preferences and recognise when you return to our Website. In some instances, we collect and store information about your location. We convert your IP address or mobile GPS data into a rough geo-location.
Cookies and other similar technology are used to remember your browser or device during and between website visits. We can use this technology to do things, such as remember your preferences and settings, improve security, analyse traffic and trends, and measure the effectiveness and popularity of features or marketing. Cookies can be disabled via your web browser, however doing so may limit your access to some of our website’s content and features.
This technology is linked to your browser or device and doesn’t usually identify you, It usually includes your device type, date and time of use, referring website, IP address and advertising identifiers.
We can send or show you promotional messages, marketing, advertising and other information that may be of interest to you once you’ve left our website. We may advertise to you in this way through certain advertising platforms such as Google Market Platform or Facebook. If you opt out of tailored remarketing, we won’t use your personal information for remarketing, but you may still see similar ads based on your browsing history, non-personal cookie data or other anonymous information. You can further contract out of our ads you may see off-site in various ways, including through Google’s Ad Settings, through your Facebook Advert setting or through your browser settings.
This Policy will be governed by the laws of the Republic of South Africa. You consent to the jurisdiction of the South African Courts for any dispute which may arise out of this Policy.
We may amend and/or amplify the terms of this Policy from time to time in line with any changes that the law or our internal business operations require, without prior notice. It is your responsibility to consider the policy each time you use our Website or access our Platform and Services. If you do not agree with any terms of this Policy, you must stop using our website and our Platform and Services immediately.
If you have concerns that we have not met our obligations to you as required by the POPIA, you may contact us and make a complaint by emailing us at [email protected]
More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from [email protected]