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Dispute Resolution Process - AU
Dispute Resolution Process - AU

Information on how to resolve an issue with our service

Andrew avatar
Written by Andrew
Updated over a week ago

If there’s something we can improve, or you're not satisfied with our products, services, staff, complaint handling process, or how we handle your data, we want to know.

Here at Easy Crypto, we take care to ensure that clients are treated fairly and consistently. We aim to handle complaints or disputes in an efficient, timely and effective manner. We've designed our Complaint Handling Policy to ensure that you are heard and that we work with you to ensure your complaint is resolved genuinely, efficiently and effectively. We love to hear from our clients, and use your feedback to improve our business systems, products and services.

Any complaint made to Easy Crypto is covered by these complaint handling procedures.

Lodging a complaint

You can lodge a complaint by contacting Easy Crypto as follows:

To help us investigate and resolve your complaint effectively, please provide us with the following information with your complaint:

  1. Your full name, address, and contact phone number(s)

  2. A description of your complaint

  3. Any supporting documentation or information that may support your complaint and assist us to resolve it, and

  4. How you would like us to address your complaint.

Complaint handling process

Easy Crypto will attempt to resolve your complaint within 30 days.

If you are dissatisfied with how we dealt with your complaint, please let us know and we will undertake a further review of your concerns.

If you are not satisfied with our review (and are based in Australia), you can contact AFCA here. AFCA provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints. Our AFCA member number is: 101384.

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