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Frequently asked questions on swaps.

Louise avatar
Written by Louise
Updated over a week ago

Swaps are back!

We are excited to announce that our Swaps feature is now available for Easy Crypto users! Now you can easily swap your Ether (ETH) for Bitcoin (BTC), Cardano (ADA) for Solana (SOL) or whatever you please from our current listings.

How does Swaps work?

Swaps are a fast and easy process. All you need to do is choose the crypto pair you would like to swap, enter the amount, check you like what you see, enter the receiving address, click “Swap” and then send us the crypto!

Are there any fees?

Yes! The fee is calculated for two separate orders: a sell and a buy. There is a small fee associated with our Swaps feature which is included in the rate shown and it is not separately deductible for tax purposes.

Are there any limits?

Yes. The Swaps feature has the same limits as we usually have for buys and sells, which is usually a minimum of around $50 and a maximum of $500,000. This may differ depending on coin / token choice and network fees. Additionally, the limit changes depending on your account verification tier.

How long does it take?

Once we have received the crypto for the swap, and it is the correct amount, the swap should be completed immediately. Values are locked in at the time we receive the crypto, until that moment, everything is subject to change as we can't confirm unless we have the crypto.

What if I need help?

If you have sent the wrong amount, used the wrong network or have any questions on how to use Swaps, please do not hesitate to contact us, either through the chat on the bottom right of the screen or by emailing us at [email protected] and we will be more than happy to help you out.

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