There are a few reasons why an Easy Crypto account may be closed.
The Account holders conduct was found to be inappropriate, such as swearing or threatening behaviour
A breach of the Easy Crypto terms of service, e.g. questions about the Nature and Purpose of your account have not been provided or approved
When closing an account, we will reach out to inform that the account is being closed.
To request account closure, submit a request to Easy Crypto’s support team using the email address registered with your account. Ensure your request is clear to expedite the process.
After your account is closed, your email will be removed from promotional email campaigns. However, you may receive notifications about your account’s final status.
Any outstanding orders may be refunded back into the account they were paid from with service charges deducted.
For refunds, processing times depend on the payment method used. Card payment refunds may take up to 7 days, while other payment methods are typically refunded in 3-5 business days.
What happens to my crypto?
As we are a non-custodial exchange, your crypto will remain in your custody or at the address where you sent it to.
To access your cryptocurrency, locate the specific wallet address provided during the transaction and use it to check the associated wallet for your funds.
Requesting to close your account
If you request to close your account, we may ask for additional information to verify your identity. Once verified, your account will be blocked, preventing future orders but still allowing you to log in to view your account details due to regulatory data retention obligations.
Once all required information is submitted, the review process for account reopening typically takes up to one working day.
All information about your account will continue to be held in line with our Privacy Policy.
Requests to reopen the account will only be considered if additional information is provided to support the application to reopen.
You will retain log in access and be able to see your account history, but will be unable to place any orders.
To support your application to reopen, include details such as information about previous cryptocurrency transfers, your plans for future purchases, and any specifics regarding brokers or platforms used.
Accounts cannot be reopened, or requests made to reopen them, within three days of closure. Repeated requests to close and reopen accounts may incur additional service charges. To request a review for account reopening, submit all required information to [email protected]. This process complements the existing three-day restriction before reopening requests can be processed.
Troubleshooting Trading Limitations
If you encounter trading limitations, try the following steps:
Visit the Easy Crypto orders page and click on "Force Refresh" at the bottom.
Log out and log back into the Easy Crypto site.
Clear your browser’s cached data if the issue persists.
If you have further questions or get stuck, just send us an email or a message. If you wish to delete your account permanently, contact the support team with your registered email for verification. After verification, all associated data will be permanently deleted from Easy Crypto’s database. To address accounts created without authorization, report to Easy Crypto’s support team for a review and ensure the account is closed to prevent future misuse. Note that account data will be retained for regulatory purposes for five years, during which it will remain inactive.