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Terms and Conditions of use - AU
Terms and Conditions of use - AU
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Written by Easy Crypto
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Easy Crypto – Terms and Conditions of use (Australia - easycrypto.com/au)

In using our platform, you confirm that you are authorised to provide the personal details presented and consent to the information being checked with the document issuer or official record holder via third party systems for the purpose of identity verification.

These terms and conditions of use (the “Terms”) apply to you when you access and use the Platform and the Services (as defined below) that are offered by EC Systems Pty Ltd, trading as Easy Crypto, and set out how you may use and access the Platform and the Services.

By accessing the Platform and/or Services and/or creating a User Account, you are agreeing to these Terms and entering into a legally binding agreement with Easy Crypto. In particular, you are acknowledging and agreeing that you have read and understood the “Risks of Trading and/or Holding Digital Assets” section in clause 3 below. If you do not agree to these Terms, you must not create a User Account and must cease using our Platform and Services immediately.

1. The Platform and the Services

1.1 The website www.easycrypto.com/au, together with its related mobile applications, (collectively the "Platform") is operated by EC Systems Pty Ltd, ABN 17624780409. In these Terms and Conditions, “Easy Crypto”, “we”, “us” or “our” means EC Systems Pty Ltd, and any reference to “you” or “your” means you, the person or entity who accesses and/or uses the Platform and/or the Services.

1.2 The Platform enables individuals who sign up to use our services to acquire digital Assets (which may also be known as cryptocurrencies, e-money, virtual money, alt-coins, digital Assets) (together, “Digital Assets”). Our services include the purchase, exchange (including swapping) and creation of portfolios of Digital Assets using the Platform (collectively the “Services”).

1.3 As part of the Services, we may provide you with a portfolio, which is a digitally-secured file that may contain one or more Digital Assets. This encrypted file and/or any Digital Assets contained within are collectively referred to as the “Portfolio” in these Terms.

2. Registration and Eligibility

2.1 If you wish to access and receive the Services, you must create an account in accordance with the requirements of the Platform (a “User Account”).

2.2 You may only create a User Account:

  1. if you are at least 16 years old;

  2. if you provide accurate, complete and truthful information as required by our User Account creation process;

  3. if you provide a valid email address and password; and

  4. consent to us contacting you about your User Account and your User Profile (including to verify the personal information that you have provided to us in your User Account and User Profile) or the Services.

2.3 By creating a User Account, you authorise Easy Crypto to use your personal information to make inquiries to verify your identity either directly or through third parties, in order to protect our Platform, Services and other users against fraud or illegal activities and to meet our anti-money laundering requirements. If we are not satisfied with the outcome of such inquiries, we may terminate your User Account immediately or refuse to let you create such a User Account. We may contact you via your provided contact number. When Easy Crypto contact you via phone, mobile or web-based voice and/or camera chat, we reserve the right to record the conversation, to ensure the security of your account and meet our obligations for KYC with the AML/CTF Act.

2.4 It is your responsibility to maintain the confidentiality and security of any information that may be used to access your User Account, including your log-in information or password. You must notify Easy Crypto immediately of any unauthorised access or use of your account, password or any other applicable breach of our Platform and Services by submitting a support request on our website. You understand that anyone accessing your User Account will be able to enter into transactions using your Portfolio, and Easy Crypto has no obligation to verify or take any steps to verify any instruction received from you or appearing to be sent by you.

2.5 Importantly, you agree that you will:

  1. not share your password, login information, or other security-related information with any other person that may allow them to access your User Account;

  2. not permit any other person to use or access your User Account or login information;

  3. notify us if there has been, or you suspect there will be, any unauthorised use of your User Account; and

  4. only create one User Account, you will not register as a user under multiple personas (whether false or not).

3. Risks of Trading and/or Holding Digital Assets

3.1 You acknowledge and agree that:

  1. the trading (buying, selling or swapping) and/or holding of Digital Assets is unlike traditional currencies, goods or commodities in the market: it involves significant and exceptional risks and the losses can be substantial. You should carefully consider and assess whether trading or holding of digital assets is suitable for you depending upon your financial circumstances and tolerance to risk and you should take independent financial advice;

  2. we have not advised you to, or recommended that you should, use the Platform and/or Services, or trade and/or hold Digital Assets;

  3. once a transaction involving the transfer of Digital Assets has been completed, it is impossible to reverse it;

  4. unlike other traditional forms of currency, Digital Assets are decentralised and not backed by a central bank, government or legal entities. As such, the value of Digital Assets are extremely volatile and may swing depending upon the market, confidence of investors, competing currencies, regulatory announcements or changes, technical problems or any other factors. Easy Crypto makes no warranties or representations as to the future value of any Digital Assets and accepts no liability for any change in the value of your Portfolio;

  5. you must exercise extreme caution whenever you select, store or transmit your private keys that relate to the Digital Assets in your Portfolio. If another person learns your private key then they can take your funds. If you forget or lose your private key or password, you acknowledge that (i) we do not keep a record of that private key; (ii) that we cannot provide a back-up; (iii) you will not be able to access your Portfolio or any of the Digital Assets within it; and (iv) you will lose your Digital Assets;

  6. if you choose to provide us with an address to send your Digital Assets to, it is your sole responsibility to ensure that you have entered a correct and valid address. Easy Crypto is not responsible or liable for any loss of Digital Assets due to you providing us with an incorrect address, and

  7. Easy Crypto is not responsible or liable for your Portfolio in any way, including for any misappropriation, loss or theft of your Portfolio, once your Portfolio is delivered by email to you: we will hold a record of your portfolio for 14 days after which time we do not retain “back-ups” of the Portfolio or any records of the Digital Assets that it contains. You acknowledge that it is important for you to take precautions when transferring and storing your Portfolio and that you should familiarise yourself with the security measures available when using an e-wallet service or other device for storage. You acknowledge that you should always take a greater degree of care and precaution to secure your passwords when operating in a digital environment, and

  8. Easy Crypto is not responsible for providing any support, advice or communication regarding your Digital Assets once they have been received by you. This includes, but is not limited to, hard forks, mainnet swaps and airdrops.

3.2 You acknowledge that we do not issue financial products or provide any financial advice and no offer or other disclosure document has been or will be, prepared in relation to the Services, the Platform and/or any of the Digital Assets.
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3.3 You acknowledge and agree to the terms in our Risk Disclosure Statement located here.

4. Appointment

4.1 You appoint Easy Crypto, and Easy Crypto accepts the appointment, to act as your agent for the purchase of Digital Assets that you have ordered through your User Account on our Platform, in accordance with the terms and conditions of these Terms.

5. Your Obligations

5.1 You acknowledge that we will process your transactions through the Platform in accordance with your instructions, and you should carefully verify all instructions before placing any orders for Digital Assets. If there is an error in those instructions, then that is your risk and we do not accept any responsibility or liability.

5.2 The purpose of our Platform and Service rules is to facilitate a safe and enjoyable experience for all users. When you use our Platform or Services, you warrant and agree that you will:

  1. comply at all times with Australian law;

  2. not interfere with or attempt to impair our computer systems or transmit software viruses, worms, other harmful files or other malware;

  3. not use a robot, spider, scraper or other unauthorised automated means to access the Platform or the Services or any content shown on the Platform;

  4. not attempt to gain unauthorised access to any part of the Platform or the Services, including attempting to gain access to a User Account other than yours;

  5. not attempt to reverse engineer, disassemble or otherwise attempt to construct, copy or replicate the Platform’s source code, formulas or processes;

  6. ensure that all information that you provide to us is current, complete and accurate (including your contact details);

  7. only use the Platform and Services to send Digital Assets to a wallet held in your own custody (where you own the private key or equivalent), or a reputable, regulated (where applicable) exchange.

  8. not use the Platform and/or the Services to engage in any restricted or criminal activities, including:

    1. financing terrorist organisations;

    2. money laundering;

    3. illegal gambling;

    4. fraud;

    5. distributing or funding drugs and drug paraphernalia; or

    6. malicious hacking

    • not use the Platform or Services for:

    1. wire transfer money orders;

    2. as a means to transfer funds between bank accounts;

    3. sending crypto to an unregulated broker or exchange (including directly, indirectly or via any conceivable wallet/exchange path)

    4. sending crypto for the purposes of partaking in an MLM / Pyramid structured investment (including directly, indirectly or via any conceivable wallet/exchange path)

    5. to carry out any act that is illegal in Australia or in the jurisdiction where the person carrying out the activity is resident, domiciled or located; or

    6. commercial purposes which are competitive to the Platform or our business or which would otherwise be detrimental or prejudicial to our interests in any way;

    7. purchasing Digital Assets on your own behalf, and not on behalf of anyone else;

    8. systematic, repetitive or other related methods which are designed to generate or obtain repetitive and repeated amounts of data or other information from or to the Platform or which may otherwise place an unreasonable load on the infrastructure of the Platform; and

    9. anything else that may interfere with or negatively affect the operation of our Platform, the Services or other users’ use and enjoyment of the Services and/or the Platform.

5.3 You agree to keep a secure copy of your Portfolio passphrase. You acknowledge that Easy Crypto will not keep a record of this passphrase and that we have no responsibility or liability if you lose or forget your passphrase or if it is misappropriated or stolen. You acknowledge that you will be unable to access your Portfolio or any of the Digital Assets within it without this passphrase.

5.4 Easy Crypto encourages you to report any problems or vulnerabilities with our Platform and Services by submitting a support request on our website.

6. Transactions and Service Fees

6.1 To purchase Digital Assets using the Services, you must:

  1. sign in to your User Account;

  2. select your chosen Digital Assets; and

  3. specify how much money in Australian Dollars (“AUD”) you would like to spend on the Platform, up to an order total of AUD $10,000 or as otherwise set by us (“Spend Amount”).

At this point, you will be provided with an estimated rate of how much of your nominated Digital Assets can be bought with the Spend Amount. You acknowledge that this rate:

4. is not fixed and given the volatile nature of Digital Assets, may have changed by the time that we purchase the relevant Digital Assets on your behalf; and

5. is inclusive of all fees, including:

6. exchange fees; and

7. our processing fee, which we are entitled to deduct from the Spend Amount for processing the transactions on our Platform, at the rate set out here.

6.2 To complete the transaction and purchase the Digital Assets, you must:

  1. click “BUY NOW”; and

  2. pay through our site via provided payment options

6.22 If you are using our OTC (over the counter service) or dealing directly with an Agent of Easy Crypto it is considered you have completed a transaction when you accept a quoted offer either via email, text or phone conversation (even if AUD has not yet cleared or been sent). In doing so, you are acknowledging that:
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For an OTC (direct with agent) buy order:
a) your AUD will be instantly converted to your nominated digital asset and
b) if you wish to reverse the transaction, you are liable for the trading fees and any administration or service charges.
​
For an OTC (direct with agent) sell order:

a) your nominated cryptocurrency will be instantly converted to AUD and
b) if you wish to reverse the transaction, you are liable for the trading fees and any administration or service charges.

6.3 You acknowledge and agree that:

  1. we will not purchase any Digital Assets on your behalf until we have received the Spend Amount in cleared funds into our nominated bank account (details of which are provided to you when you confirm your order);

  2. once you have clicked “BUY NOW” and paid through our site via our payment options, the transaction for the purchase of Digital Assets cannot be cancelled or amended by you; and

  3. we will use reasonable endeavours to process your transaction within 3 days of us receiving the Spend Amount in cleared funds into our nominated bank account.

6.4 The sale of any Digital Assets on the Platform is deemed to take place in Australia. On completion of the sale, you are deemed to take possession of your Portfolio in Australia.

6.5 The Services are subject to exchange fees and exchange rates at the time of our purchase of the relevant Digital Assets on your behalf. These rates may vary from those shown at the time that you place your order. Easy Crypto accepts no responsibility or liability for any change in such exchange fees or rates that result in a loss of value occurring during processing of your order.

6.6 We reserve the right to delay, suspend or cancel a transaction if:

  1. we believe the transaction may include, enable or be linked to illegal activity, including the activities outlined in clause 5.1;

  2. there are technical reasons that prevent us from completing the transaction; or

  3. we receive a request from law enforcement or a government agency to do so.

  4. you fail to notify us within 10 days after you have clicked "Buy Now" and deposited the purchase price into our bank account, that you have not received our confirmation that your transaction has been processed.

6.7 We may exercise our rights under clause 6.6 at our sole discretion and are not required to provide our reasons for doing so.
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6.8 You understand and agree that any modification of an order or transaction is handled in line with our service charges (located here). This could be due but not limited to:
​

  1. User request

  2. Suspected or confirmed: Fraud, MLM or pyramid schemes, illegal activity, not being the owner of the transaction wallet or other activity considered a risk to you as a user or our business

  3. Recoveries
    ​

6.9 Any transactions (or related transactions) in which we are counterparty are considered non-refundable, non-reversible and final. If considered appropriate (under our sole discretion) a refund or reversal of a transaction may be assessed and if approved, advised to you in writing.

7. Termination

7.1 Easy Crypto may suspend, limit, restrict or deactivate the access to the Platform and Services, including your User Account, if:

  1. we receive a serious complaint or multiple complaints about you from any other person;

  2. you gain or attempt to gain unauthorised access to the Platform or another member’s User Account;

  3. there is a technical or operational difficulty;

  4. we consider any conduct by you (whether or not that conduct is related to the Platform or the Services) puts the Platform, the Services or other users at risk;

  5. you use or attempt to use the Platform in order to perform illegal or criminal activities;

  6. your use of the Platform is subject to any pending investigation, litigation or government proceeding;

  7. you fail to pay or fraudulently pay for any transactions;

  8. you breach these Terms;

  9. we, in our reasonable discretion, deem your behaviour to be unacceptable;

  10. your conduct may, in our reasonable opinion, bring us into disrepute or adversely affect our reputation or image; and/or

  11. we receive a valid request from law enforcement or government agency to do so.

Subject to clause 7.2 below, we will use reasonable endeavours to restore your access to the Platform and Services, including your User Account, within 14 days of you demonstrating to us, acting reasonably, that the reason for such suspension, limitation, restriction or deactivation no longer exists.

7.2 In addition to its rights set out in clause 7.1 above, Easy Crypto may terminate your access to the Platform and Services, including your User Account, if:

  1. you gain or attempt to gain unauthorised access to the Platform or another member’s User Account;

  2. we consider any conduct by you (whether or not that conduct is related to the Platform or the Services) puts the Platform, the Services or other users at risk;

  3. you use or attempt to use the Platform in order to perform illegal or criminal activities;

  4. your use of the Platform is subject to any pending investigation, litigation or government proceeding;

  5. you fail to pay or fraudulently pay for any transactions;

  6. you breach these Terms and, where capable of remedy, fail to remedy such breach within 30 days’ written notice from us specifying the breach and requiring it to be remedied;

  7. your conduct may, in our reasonable opinion, bring us into disrepute or adversely affect our reputation or image; and/or

  8. we receive a valid request from law enforcement or a government agency to do so.

7.3 We may also terminate these Terms and cease to provide the Services and the Platform if we cease to conduct business or undergo insolvency event, meaning that where that party becomes unable to pay its debts as they fall due, or a statutory demand is served, a liquidator, receiver or manager (or any similar person) is appointed, or any insolvency procedure under the Companies Act 2001 is instituted or occurs.

7.4 Upon termination of these Terms and/or our termination of your User Account, we will provide you with access to the Platform solely to the extent necessary to access to your Portfolio for a period of 90 days to allow you to record your Digital Assets private keys and/or transfer your Digital Assets to a different wallet. For the avoidance of doubt, you will not be able to receive the Services or access any other component of the Platform during this period. You acknowledge that after this 90 day period, you may no longer have access to the Platform to access you Portfolio and Easy Crypto will not have any liability to you for any loss, cost, damage or expense that results from your failure to exercise your right of access during such 90 day period.

8. Service Limits, Disclaimers and Limitations of Liability

8.1 No warranties

  1. You acknowledge that any transactions that you enter into, using the Platform or the Services are entirely at your own risk. While we will take reasonable care to ensure that the information available on or accessed through the Platform and/or the Services is correct, you are solely responsible for the actions you take in reliance on that information.

  2. The Platform and the Services are provided on an “as is” and “as available” basis. Other than any claims you may have under clause 10, to the maximum extent permitted at law, we give no express warranties, and disclaim and exclude all implied conditions or warranties, as to the Platform and the Services. Without limiting the foregoing we do not:

    1. give any warranties of merchantability, fitness for a particular purpose and non-infringement;

    2. warrant that the Platform and/or the Services will be compatible with your equipment; or

    3. warrant that the Platform and/or the Services will be free from errors, loss, destruction, interruption, corruption (including corruption of data), or that the Platform and/or the Services will be timely or secure.

  3. You acknowledge that the Platform does not contain all information that you will require in order to evaluate whether or not you should invest, use or trade in a Digital Assets. We also do not warrant the accuracy or correctness of information displayed on the Platform and we give no warranties or guarantees or accept any liability (except that which cannot be excluded by law) in relation to the statements, representations and information displayed on the Platform

  4. You should independently satisfy yourself as to the accuracy of all information provided through the Platform.

8.2 Service Limits, Disclaimers and Limitation of Liability

  1. To the maximum extent permitted by law, we will not be liable for any loss, cost, damage, liability, claim or expense which may arise out of, or in connection with, the use of this Platform and/or the Services, or the use of or reliance on information contained on or linked to this Platform, including from any:

    1. corruption or loss of data or other information;

    2. malware that may be transmitted to your computer by use of the Services and/or the Platform;

    3. interruption, suspension or discontinuance of the Platform or the Services; or

    4. time delays or time differences between the time shown and recorded on our systems and the time shown and recorded on your own computer or mobile device and systems (as the date and time that you see when you use the Services is based on the date and time settings of your own computer or mobile device).

  2. To the extent permitted by law, in no event will Easy Crypto be liable for any special, indirect, incidental, punitive, exemplary, aggravated, economic or consequential damages, howsoever caused (including due to negligence of Easy Crypto, its employees or agents or resulting from any third party) which arise out of, or in connection with any breach of contract (being these Terms), equity, common law, statutory duty or by reason of any representation, implied warranty or other condition.

  3. Notwithstanding clause 8.2.1, other than any claims a user may have under clause 10, if we are found to be liable for any loss, cost, damage or expense arising out of or in connection with your use of the Platform or the Services or these Terms, our maximum aggregate liability to you will be limited to two times the total amount of fees that you have paid to us in the previous twelve months (subject to clause 8.2.5).

  4. We have no liability to you for any lack of performance, unavailability or failure of the Platform and/or the Services, or failure to comply with these Terms, due to circumstances out of our control, including change of law, regulations or policy, or an event of force majeure.

  5. Your claim must be made in writing to us within two years of us confirming your order. Easy Crypto shall not be liable for, and you shall not be entitled to make or pursue a claim unless you have given us written notice of your claim, setting out reasonable particulars of the grounds on which it is based, within that two year period.

9. Indemnity

9.1 To the maximum extent permitted by law, you indemnify us from and hold us harmless against any and all loss or damage, liabilities, penalties, fines, expenses (including reasonable solicitor/client fees) and costs which arise out of or relate to:

  1. your use of the Platform and/or the Services;

  2. any breach of these Terms or Privacy Policy;

  3. any information that you provide to us via this Platform; or

  4. any damage that you may cause this Platform.

9.2 This indemnification includes without limitation, liability relating to intellectual property rights and breaches of privacy.

10. Fair Trading Act and Competition and Consumer Act applies

Nothing in these Terms is intended to limit any rights or remedies that you may have under the Fair Trading Act 1989 or the Competition and
Consumer Act 2010.

11. Use of our Platform and Services

11.1 Security

You acknowledge that:

  1. the transmission of information over the internet (including to or from the Platform) is not completely secure or error-free. In particular, emails to or from us and information submitted to or accessed via this Platform may not be secure and you should use discretion in deciding what information you send to us via these means; and

  2. emails to and from us may undergo email filtering and virus scanning, including by third-party contractors. We do not warrant that such filters and scans will be effective in removing viruses or other potentially harmful code.

11.2 Linking

  1. This Platform may contain links to other websites (“Third Party Websites”). When you click on those links or access Third Party Websites through the Platform, we may earn a payment as a result of that referral.

  2. We make no representation or warranty as to, and are not responsible or liable for, the Third Party Website, the accuracy, legality, decency or any other aspect of any content that is on that Third Party Website (“Third Party Content”) nor for any infringement of third party intellectual property rights as a result of hosting links to Third Party Websites and Third Party Content on the Platform.

  3. All statements, representations, offers, products or services provided through Third Party Websites and Third Party Content are the sole responsibility of the operator of the Third Party Website or the author of the Third Party Content and in so far as such links to Third Party Websites or Third Party Content are hosted on the Platform they are done so at the request of the operator or author for the purposes of promoting their offers, products and services. Except where expressly stated otherwise, we do not act as agent, representative, partner or in any other capacity on behalf of such operator or author. The inclusion of a Third Party Website does not imply our endorsement, recommendation or support of the applicable website or any information, opinions, third party goods or third party services referred to on it.

11.3 Cookies

We may use cookies to identify your computer on our server and so we can track your use on our Platform. In some instances, cookies may collect and store personal information about you. Such personal information will only be used by us in accordance with our Privacy Policy.

11.4 Supported mobile devices and browsers

  1. For optimum performance, we recommend that you use the latest version of your current Web browser to access the Platform. It is the intent of Easy Crypto that all of its Web pages and Web-based applications will work well with Google Chrome and the current stable release and one previous release of Mozilla Firefox, Apple Safari, and Microsoft Edge.

  2. Web browsers that are fully compatible with these browsers and older versions of these browsers may also be suitable, but Easy Crypto does not design or maintain services or test for browsers that are not listed above.

12. Auditing and Monitoring

12.1 As part of Easy Crypto's Compliance Program (to manage compliance with these Terms and Conditions and any law or requirement by any authority), we reserve the right to:

  1. review, audit and monitor (manually or through automated means) your use of the Platform and/or the Services;

  2. take any action we deem appropriate in our sole discretion in accordance with our policies, including suspending or terminating your User Account, editing, removing or blocking any content that we deem inappropriate or unacceptable, and in the case of any illegal or suspected illegal activity, reporting any matters to the appropriate authority; and

  3. access, collect, preserve or disclose information about your use of the Services and/or the Platform (including your communications and content you submit) as is necessary to:

    1. comply with any legal process;

    2. enforce these Terms;

    3. respond to any claims or complaints about any content you submit, or act or omissions by you;

    4. respond to your customer service requests; and

    5. protect the rights, property, safety of us, any user or the public.

13. Intellectual Property

13.1 All Intellectual Property Rights in and to the Platform, the Services, and the software and other material underlying and forming part of the Platform and the Services (“Platform Material”) is owned by us (and/or our suppliers and licensors), except where expressly stated otherwise in these Terms or elsewhere on the Platform.

13.2 When using this Platform and/or the Services, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use those software, tools or applications only as required for your use of the Platform and the Services and as expressly permitted in these Terms.

13.3 You may download and print content from this Platform for your own personal or internal business purposes only. You must not use, reproduce, store, publish, adapt, communicate to the public, distribute to third parties, amend, create derivative works from any part of the Platform or the Services without our prior written consent or otherwise do anything that would infringe our Intellectual Property Rights in the Platform or the Platform Material.

13.4 Reference on the Platform to any companies, products, services, branding, offers or other information, by trade name, trademark or otherwise does not constitute or imply endorsement, sponsorship or recommendation by us or the respective trademark owner.

13.5 We reserve all right, title and interest not expressly granted under this licence to the fullest extent possible under applicable laws and you agree to do anything necessary, including executing any documents, to give full effect to this clause 13.

14. Privacy

Any personal information we collect about you via this Platform will only be used and disclosed by us in accordance with our Privacy Policy.

15. Amendments to these Terms

15.1 We may amend or modify (“Amendments”) these Terms in whole or in part by posting a link to the revised version at least 7 days’ in advance of the effective date of any amendment on the homepage of our website www.easycrypto.com/au.

15.2 If you continue to use the Platform and/or the Services after the expiry of any notice period, you will be deemed to have accepted the amendments, which will apply to your use of the Platform and Services going forward. If you do not agree with the Amendments, in whole or in part, you must not access the Platform or the Services.

16. General

16.1 These Terms are governed by the laws of Australia. Any and all disputes arising under this Agreement shall be settled exclusively before courts of competent jurisdiction in Australia.

16.2 By using our Platform, you accept that it is your responsibility to determine whether and to what extent, any taxes apply to any transactions you conduct through our Services.

16.3 If any provision of the Terms are held to be invalid, unenforceable or illegal for any reason, that provision must be read down to the extent necessary to preserve its operation. If it cannot be read down it must be severed, and the remaining parts of the Terms will remain in full force and effect.

16.4 If we do not exercise or enforce any rights available to us under these Terms that does not constitute a waiver of those rights.

16.5 You may not assign, transfer and/or subcontract any of your rights under these Terms.

16.6 We may provide you with notices, including notices relating to these Terms by way of electronic communications, including by email or other electronic communication on the Platform or through the Services.

16.7 For any complaints about our Services, please contact us at [email protected]

16.8 For any other questions about the Platform or the Services, please contact us at [email protected]

16.9 In these Terms, (a) words importing the singular include the plural and vice versa; (b) the words “including” means “including but not limited to”; and (c) words importing gender include all genders.

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