We understand that you may have questions about deleting your account and the retention of your data. Here's what you need to know:
Account Deletion
You have the right to request corrections or changes to your personal information if you find any inaccuracies. Per our Privacy Policy, you can contact us to rectify any outdated or incorrect information.
💡We are bound by legal obligations to maintain customer records for a specific period of time, which is typically set at 5 years.
Data Retention
When it comes to data related to your account and verification, we are bound by legal obligations to maintain customer records for a specific period of time, which is typically set at 5 years. This means that while we can disable accounts, we are unable to delete account information from our records until the required timeframe has elapsed.
Rest assured that your data is held securely and in a private manner. It is accessed solely for the purpose of providing you with services and managing your account with us. We prioritize your privacy and data security.
Account Closure
If you would like to close your account, please reach out to our helpdesk team. They will assist you with the account closure process. You can contact the helpdesk team here.
We appreciate your understanding regarding data retention, and as soon as we are no longer obligated to store your data, it will be disposed of responsibly in accordance with the Privacy Act.
As outlined in our Privacy Policy, all data held with us is stored in a secure & private manner - and is only viewed to provide you with services and manage your account with us.
💡If you would like us to close your account please contact the helpdesk team to request this.
To contact the help desk, use the messenger in the bottom right of your screen.