Our orders are processed very quickly but only process when we have received payment. Depending on your payment method, the length of time your order takes may vary.
New Zealand & Australia
The speed of your transaction will typically come down to how quickly the bank sends and receives the funds, how congested the network is and if any additional reviews are needed.
When using POLi, Account2Account or Stripe payment methods, in most cases, we send the payment instantly. For manual bank deposit payments, your order will be sent once the payment clears from the bank.
Your rates are locked immediately when using OZOW or SiD EFT, and we send your order as soon as your funds arrive in our account. This can take from 2 minutes to 2 days depending on the banking system. For the fastest payment use bank transfer and select an “immediate payment” which usually takes 1-2 hours for the funds to arrive.
Notify us within 10 working days if you are experiencing any issues and our team will gladly resolve your inquiries.