Buy Orders:
How Do Buy Order Processing Times Work?
Our orders are processed very quickly, but please note that we do not process orders until we have received payment. Depending on your payment method, the length of time it takes for your order to process may vary.
Why Is My Order Taking Longer Than Expected?
No one likes delays, but banks do not operate as quickly as the blockchain and recently we have found an increasing number of payments being delayed by the banks. If you feel that your access to crypto is slowing down because of your bank, please contact them to see if they can help solve the issue.
Are There Any Other Factors That Could Affect Processing Times?
Yes, we may need to get in touch with you to confirm additional details about your order before it can be released. If your order requires manual review, it may not process until the next working day.
Sell Orders:
How Do Sell Order Processing Times Work?
When you place a sell order through us and once we have received the crypto (This is when we lock in the rate) we will then queue your order for payout, you will generally receive the payment the same day.
We process payments periodically throughout the day in batches, and so it may take a few hours from when your order completes to when the NZD arrives in your bank account.
💡Orders made outside of normal business hours (9am-5pm) may not show in your account until the following day.
Why Is My Sell Order Taking Longer Than Expected?
Like buy-orders, The sell process is completely automated, however it does rely on a few different details aligning, such as the deposit and order amount matching, the correct network being used and if required, the correct memo being entered.
Are There Any Other Factors That Could Affect Sell Order Processing Times?
If the transaction says it is "unconfirmed" then that means it is waiting for your crypto transaction to be confirmed on the blockchain. This can happen in times of high load, or if you have used a network fee that is too low. There's not much that can be done here, so just sit back and wait.
What To Do If Your Sell Order Transaction Doesn't Complete?
Please refer to the next article for further steps...
Country-Specific Considerations
New Zealand & Australia
The speed of your transaction will typically come down to how quickly the bank sends and receives the funds, how congested the network is and if any additional reviews are needed.
When using Online Eftpos, POLiPay, Account2Account (A2A) or Stripe payment methods, in most cases, we send the payment instantly.
For manual bank deposit payments, your order will be sent once the payment clears from the bank.
South Africa
Your rates are locked immediately when using OZOW or SiD EFT, and we send your order as soon as your funds arrive in our account. This can take from 2 minutes to 2 days depending on the banking system. For the fastest payment use bank transfer and select an “immediate payment” which usually takes 1-2 hours for the funds to arrive.
Notify us within 10 working days if you are experiencing any issues and our team will gladly resolve your inquiries.