If you've created a sell order with Easy Crypto but haven't received the payment in your bank account... what next?
Step 1
Check if we have received your crypto deposit
To do this, go to your account page and look under order history.
If your order says "processing" or "delivering" then we have received your payment, sit back, relax and the money will be with you soon!
💡Bank payments are typically slower than crypto transactions and may take up to 24 hours to process. Delays can occur due to weekends, public holidays, or additional verification processes. Payments sent during banking hours are aimed to clear on the same day, but it's advisable to check if any delays might apply.
Step 2
Check that you have sent the crypto
If your order shows as "unpaid" on your orders page, then double-check that the crypto has left your wallet or the exchange account you are sending from. Delays can also be caused by banking system processes or additional verification steps. For example, some payments are flagged as high-risk or held for review, leading to processing times of up to one business day. These delays are more common during weekends or holidays.
If the transaction says it is "unconfirmed" then that means it is waiting for your crypto transaction to be confirmed on the blockchain. This can happen in times of high load, or if you have used a network fee that is too low. There's not much that can be done here, so just sit back and wait. Additionally, processing delays could also be caused by network congestion during peak times or insufficient network fees. Transactions typically get confirmed within a few hours, but during times of high blockchain activity, it might take longer.
Common Causes for Unpaid Order Status
Banking System Delays
Crypto-related transactions are often flagged as high-risk by banking systems, resulting in slower processing. Payments, while usually same-day, may be delayed over weekends or holidays when banking operations are limited.
Verification Processes
Additional verification steps can require up to one business day for flagged payments, though these are usually returned or resolved promptly.
Step 3
Check the bank account number in your Easy Crypto Account details page.
Sometimes people choose a different bank account number or suffix and the funds have arrived, just not where expected!
Step 4
Send your TXID and we will track it down!
If we haven't received the crypto but it has definitely been sent then please contact our helpdesk via the messenger with:
A screenshot of the outgoing payment from your wallet or exchange account
The TXID / transaction hash/transaction ID for your payment. This will be a long string of letters and numbers, and you will need to copy and paste it to us in plain text.
From there we will get you sorted!