If you've created a sell order with Easy Crypto but haven't received the payment in your bank account... what next?
Step 1
Check if we have received your crypto deposit
To do this, go to your account page and look under order history.
If your order says "processing" or "delivering" then we have received your payment, sit back, relax and the money will be with you soon!
💡Bank payments are a bit slower than crypto, please allow 24 hours before contacting us.
Step 2
Check that you have sent the crypto
If your order shows as "unpaid" on your orders page, then double-check that the crypto has left your wallet or the exchange account you are sending from.
If the transaction says it is "unconfirmed" then that means it is waiting for your crypto transaction to be confirmed on the blockchain. This can happen in times of high load, or if you have used a network fee that is too low. There's not much that can be done here, so just sit back and wait.
Step 3
Check the bank account number in your Easy Crypto Account details page.
Sometimes people choose a different bank account number or suffix and the funds have arrived, just not where expected!
Step 4
Send your TXID and we will track it down!
If we haven't received the crypto but it has definitely been sent then please contact our helpdesk via the messenger with:
A screenshot of the outgoing payment from your wallet or exchange account
The TXID / transaction hash/transaction ID for your payment. This will be a long string of letters and numbers, and you will need to copy and paste it to us in plain text.
From there we will get you sorted!