How do I keep my assets safe?
To ensure the safety of your funds or assets in your Easy Crypto wallet, there are several key practices to follow. First, enable strong security features such as two-factor authentication (2FA) to add an extra layer of protection. Double-check wallet addresses before initiating any transactions to prevent sending funds to the wrong destination. Make sure that you have your social recovery set up with your trusted contacts and always stay informed about the latest developments in crypto security to adapt and improve security measures when needed.
Is it possible to recover a forgotten password?
Yes it is possible to recover your account if you forget your password. From the login screen, simply click on the forgotten password link and follow the prompts. Note, this process will only regain you access to the application. If you’re logging in on a new device then you will also need to restore your wallet to gain full access to your funds.
What measures can I take to ensure the security of my Easy Crypto wallet?
Keeping your app up to date with the latest version is crucial for maintaining security. App updates often include security patches, bug fixes, and enhancements that address fixes identified in previous versions. By regularly updating your app, you ensure that you have the latest security measures in place to protect your data and transactions.
Enabling biometric authentication: Biometric authentication, such as fingerprint or facial recognition, adds an extra layer of security to your app. By enabling biometric authentication, you ensure that only you can access the app using your unique biological traits. Biometrics are more secure than traditional passwords and offer convenience by eliminating the need to remember and input complex passwords.
Use our social recovery process to reduce the potential of losing your backup key. If you do choose the backup key option, never share your backup keys. By keeping them private and secure, you prevent unauthorised individuals from gaining access to your wallet and funds.
What is multi-factor authentication (MFA) and how does it work?
Multi Factor Authentication (MFA) adds an extra layer of protection to your account. Instead of relying solely on a password to access your account, you’ll choose an additional verification method, such as a link or code sent to your email, to prove your identity.
The MFA options available to Easy Crypto users include:
Authenticator App
Email magic link
Email one-time password (OTP)
When you enable MFA, you'll first enter your password and then provide another form of verification based on one of the above factors. Only once both forms of authentication are verified will you be granted access to your account.
If you’d like to learn more about MFA and the various options available you can read about it here.
How often should I update the Easy Crypto wallet?
It's recommended to update the Easy Crypto wallet whenever a new version is available. Regular updates will provide new features, improvements, and security patches. This should happen automatically, unless you have automatic updates switched off.
Can I trust the Easy Crypto wallet with large amounts of cryptocurrency?
Our mobile crypto wallet prioritises security. It uses advanced cryptographic security measures, including two-factor authentication, biometric authentication, and secure private key generation and storage. These features ensure that only you have access to your funds.