How long will my order take?
In most cases, unless there is a payment problem, your buy order will be delivered within a few minutes. Sell orders are confirmed and processed immediately, then your money may take up to 2 business days to reach your bank account, due to the way banks operate. If your order hasn’t arrived after 2 working days, please contact us and we’ll be happy to look into it.
Where is my crypto held?
The crypto is sent to an address that provided during the order process.
How secure is your platform? Are there any risks?
We take security very seriously and you should too! We take every precaution possible to ensure that your funds and crypto are secure. We strongly recommend that you keep your antivirus software up to date, run it regularly, set up strong passwords and activate 2FA.
We’ve included some info on security risks in our Risks document, please check it out and stay informed.
What are your fees?
Easy Crypto’s rates are inclusive of all costs. With us, what you see is what you get. All fees related to your order are transparent when buying or selling, before you commit to finalising it.
Can I get a discount on my Easy Crypto fee?
Why yes you can! We add a discount depending on how much you have spent with us. You’ll get your first discount of 5% off the fee automatically applied at $1,000, the second discount of 10% at $10,000 and then 20% at $100,000.
What’s included in your crypto prices?
Our prices are quoted inclusive of all our fees. This includes foreign currency exchange and withdrawal fees, everything! Network fees are charged by the network for confirming the transaction and in most cases are not included.
Why are your prices higher than I’ve seen elsewhere?
There are two reasons for this. The first is because we show real buy and sell prices, while many others commonly show the spot price, which is the middle point between buy and sell, this isn't a real price that can be used for buying or selling. Spot price is better thought of as a reference point to show how markets are moving.
Secondly - our prices are inclusive of all our fees so there are no surprises.Other crypto retailers add their fees at the end.
What are network fees?
Network fees are charged to validate transactions when a crypto transaction is sent over the blockchain. This is an external fee which varies in amount depending on what crypto is purchased.
This is not charged by Easy Crypto but may make up part of your transaction.
What are your buy and sell minimums and maximums?
Currently NZD $50 for buying and NZD $50 for selling.
Minimums are subject to change and may fluctuate depending on network demand and costs.
The maximum order through our website is $500,000. Larger orders can be done "OTC" - see below.
Do you offer Over The Counter (OTC) trades?
Yes we do! If you’re looking to trade a significant amount, we may be able to offer you better rates.
Please contact us and let us know what you need and we can get this sorted for you.
What are your buy & sell limits?
Limits depend on the level of verification that has been completed on your account and are set in accordance with Anti Money Laundering (AML) and other financial service regulations.
Buying limits start at $50,000. You can increase your limits here.
You can sell anything you have purchased through us and for crypto not bought through us we can process sell orders of up to $100,000. Again, you can increase your limits here.
For more information about how these work, including your total, daily, sell, and per-transaction limits, check out our other articles or contact our friendly helpdesk team.
What payment methods do we accept?
We accept payment via Account2Account, Polipay, Stripe and bank transfers.
Please check each payment method for speed and any associated fees.
Can I trust Easy Crypto?
Yes, definitely. We are a New Zealand-based company, and are fully compliant with all local regulations. This includes being a registered financial services provider (FSP691871) and a member of an independent dispute resolution scheme.
How do I close my account?
Please contact us directly and we’ll organise this for you.
How do referrals work?
You’ll find your unique referral code on your My Account page. Send it to your friends and family and you will earn 10% of everything we make from their purchases for their first year.
How do I spend my credit?
This is automatically applied to your next order and will reduce the amount needed to pay.
How do I pay tax on my crypto?
To learn more about how the tax on cryptocurrency works in New Zealand, go here. Tax is owed if you have swapped or sold at a profit. If you have sold at a loss, then you may be eligible for a tax refund from the IRD. You can get an estimate of your tax obligation by looking at our web tracker.
Which cryptocurrencies do you offer?
We currently support more than 160 cryptocurrencies and you can vote for what you would like to see listed next.
Vote here with what you’d like to see added!
How do I buy crypto?
Easy as! You can complete an order in just a few minutes. This article, how to buy crypto, will explain and walk you through the entire buying process, it’s super easy, super fast and you’ll be buying at competitive market rates.
How do I sell crypto?
Creating a sell order with us is super easy, will take you about 2 minutes, and for most banks, you’ll have the money in your account the same business day.
You can normally expect to receive the payment within the same day. We process payments in batches periodically throughout the day.
If you placed an order on a Friday afternoon, over the weekend, on a public holiday, or the crypto hits us late in the day, you probably won’t see the funds until the next business day.
This article will give you all the information you need to sell crypto, how to sell crypto.
While crypto is 24/7, banks are not.
What can I do with my crypto once I’ve bought it?
You can securely hold it, stake it, NFT it, sell it, or buy more of it - it’s totally up to you. We’ll be exploring more innovative things for you to do with your crypto over time!