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How can I verify my account?

Account verification - New Zealand

Easy Crypto avatar
Written by Easy Crypto
Updated over a week ago

Congratulations on creating your account with us! To start trading quickly, you need to complete your account verification. 🙂

The good news is, you only need to verify your identity once, and then you'll be free to trade as often as you like within your account limits.

Rest assured that any information we collect is securely encrypted and used only for the purposes of verification. You can see our Privacy Policy regarding this here.

💡We can accept passports from outside New Zealand through our standard onboarding process here. Please note that you may be asked to supply additional documents during your application, including (but not limited to):

  • Evidence of your current residential address

  • Evidence of your New Zealand visa

  • Evidence of your account with a New Zealand banking institution (you must hold an NZ bank account to open an account with Easy Crypto)

If you’re located out of NZ, there’s a chance your application will be held for review - so please get in touch with our team explaining your situation and they will give you a helping hand.


Steps to verify your identity:

Here's how to get your identity verified so you can start using your account!

Note: any attempts to verify using false details may result in a permanent ban from using our services.

Step 1

Go to My Account > Account > and click on the green Verify account button.


Step 2

Enter your First and Last name, Birthday, and Mobile phone number - and then click Next.

💡If you're aged under 18 years old, we'll need to collect approval from a parent/guardian first. For a complete run through on how to do this, please refer to our full guide linked below:


Step 3

Select or type the Purpose for your purchase and your Source of funds.


Step 4

Either select to continue through our Automated verification process or our Manual verification process.

▶ Automated verification:

The faster and easier option and you should be able to complete the entire process within a few minutes.

▶ Manual verification:

💡Manual verification is just as easy, however, a real live person needs to review this so your patience is appreciated.

This process does take a bit longer but we aim to have these done within 24 HRS.

If for any reason you're unable to submit the required documents via our website, you can send the manual verification documents to our email address [email protected] and the team will get back to you as soon as they can.

For a complete run through on how to do this, please refer to our full guide linked below:

Verifying without a Passport or Drivers' Licence:

We know there are particular circumstances that might mean you can’t get a licence or passport… Don’t worry, we’ve got you!

For a complete run through on how to submit a request for this, please refer to our full guide linked below:


Identity Verification Levels

1 - ID verified

Once your ID has been verified, you will have the following interim account limits, until we verify your home address:

  • NZ$1,000 total across all orders

  • 1 order maximum

2 - ID & home address verified

Once your ID AND home address have been verified, you will have our standard account limits:

  • NZ$100,000 total across all buy orders on the first month (once this amount is spent, limits will be topped back up to $20,000 per month from then on)

  • Daily spend cap of $20,000 per day on buy orders

  • NZ$100,000 total across all sell orders (no daily cap)

If we are able to verify your home address at the same time as your identity, our standard limits will automatically apply.

If you'd like to spend more than your standard account limits, you can apply for a limits upgrade. For a complete run through on how to do this, please refer to our full guide linked below:


Home Address verification

Should we not be able to verify your home address during our automated or manual process, you will be asked to provide evidence to prove your place of residence. Without address verification you will be limited to a single order with a maximum value of $1000 NZD

We can accept a photo/screenshot or PDF of any of the following, addressed to you, clearly showing your name and address, and issued within the last 12 months:

  • Utility bill

  • Statement/letter from a bank or financial institution

  • Insurance policy document

  • Unexpired rental or tenancy agreement

  • Unexpired employment letter/agreement

  • Letter from a government agency containing a unique reference (e.g. IRD number, Client File Number, NZTA reference or Tenancy Bond reference number)

  • Letter/Statement from solicitor or accountant

  • Letter/Statement from School or Tertiary institute

  • Letter/Statement from GP, Specialist or Hospital

To verify your home address, just follow the link on your account page under Verification. Fire that through and we'll be in touch!


Bank Account Verification

If you are wanting to place a sell order with Easy Crypto, you will first need to verify your bank account with us so we know where to send the NZD!

1.Head over to the My Account Page and select Add a new account.

2. Complete the bank verification and upload your document of proof. This can be either -

  • A Statement that clearly shows your Name, the Name of your bank and the account number from the last 12 months.

  • Payslips that include both your full name and bank account number from the last 12 months.

3. One of the team will then process your application.

🚨 Please note we endeavour to complete bank verification's within 24 hours, Please do not contact our support team regarding your application until this time has passed.


Account verification for Companies

We can accept payments from a company account, but you'll need to go through our company onboarding process first. The New Zealand government has incredibly strict anti-money laundering laws that we have to comply with and we must do additional due diligence before we can accept payments from these accounts.

We assess the applications on a case-by-case basis but we can generally sort this out for you. To onboard your business/ company, please head to the site and use the chat bot to submit your application.

To get started, you'll need the following things handy:

  1. The company details (name, NZBN, website etc)

  2. Evidence of the company's registered address

  3. Evidence of the company's source of funds (such as audited financial statements)

  4. Copies of IDs for all beneficial owners (directors & >25% shareholders)


Information on Trusts

Currently, we're not permitted to onboard trusts as standard customers on our platform, but there are certain cases where we may be able to grant an exception to approve the use of the funds from a Trust's bank account to purchase crypto.

To be eligible for us to consider this exception we'll need to see a copy of the Trust Deed and some recent bank statements for the trust (you'll also need a verified account with us). Fire this through in an email to [email protected] and the team will review your request. 🙂


Need help?

If you get stuck along the way, you can always always reach out to our friendly help staff, but please remember if you have submitted a manual verification, these need to be reviewed manually and can take up to to 24 Hours.

Use the messenger in the bottom right of your screen to get in touch. 😀

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