Congratulations on creating your account with us! To start trading quickly, you need to complete your account verification. 🙂
The good news is, you only need to verify your identity once, and then you can trade as often as you like within your account limits.
Rest assured that any information we collect is securely encrypted and used only for the purposes of verification. For more information please see our Privacy Policy.
💡We can accept passports from outside New Zealand through our standard onboarding process here.
Please note that you may be asked to supply additional documents during your application, including (but not limited to):
Evidence of your current residential address
Evidence of your New Zealand visa
Evidence of your account with a New Zealand banking institution (you must hold an NZ bank account to open an account with Easy Crypto)
If you’re located out of NZ, there’s a chance your application will be held for review - so please get in touch with our team explaining your situation and they will give you a helping hand.
You don’t have to provide us with any information we request,
however, if you choose not to,
we will be unable to provide you with our services and will close the account.
Steps to verify your identity:
Here's how to get your identity verified so you can start using your account!
Note: any attempts to verify using false details may result in a permanent ban from using our services.
Step 1
Go to My Account > Account > and click on the green Verify account button.
Step 2
Enter your First and Last name, Birthday, and Mobile phone number - and then click Next.
💡If you're aged under 18 years old, we'll need to collect approval from a parent/guardian first. For a complete run through on how to do this, please refer to our full guide linked below:
Step 3
Select or type the Purpose for your purchase and your Source of funds.
Step 4
Either select to continue through our Automated verification process or our Manual verification process.
▶ Automated verification:
The faster and easier option and you should be able to complete the entire process within a few minutes.
▶ Manual verification:
💡Manual verification is just as easy, however, a real live person needs to review this so your patience is appreciated.
This process does take a bit longer but we aim to have these done within 24 HRS.
If for any reason you're unable to submit the required documents via our website, you can send the manual verification documents to our email address [email protected] and the team will get back to you as soon as they can.
For a complete run through on how to do this, please refer to our full guide linked below:
Verifying without a Passport or Drivers' Licence:
We know there are particular circumstances that might mean you can’t get a licence or passport… Don’t worry, we’ve got you!
For a complete run through on how to submit a request for this, please refer to our full guide linked below:
📊 Account Tiers and Corresponding Limits:
Tier | Description | Verification Required | Transaction Limits |
Trial Account | For new users exploring the platform | Basic ID verification |
|
Basic Account | For casual users | ID verification plus proof of residential address (automatically applied if your home address is systematically verified) |
|
Full Account | For frequent users | Enhanced verification, including evidence of Source of Funds/Wealth |
|
Advanced Account | Customised account limits for customers meeting certain criteria. | More details available on request. | More details available on request. |
Home Address Verification
Usually your home address is verified during our automated or manual process, if this doesn't happen then you will be asked to provide evidence of your place of residence.
Without address verification you will be limited to a single order with a maximum value of $1000 NZD
We can accept a photo/screenshot or PDF of any of the following, addressed to you, clearly showing your name and address, and issued within the last 12 months:
Utility bill
Statement/letter from a bank or financial institution
Insurance policy document
Unexpired rental or tenancy agreement
Unexpired employment letter/agreement
Letter from a government agency containing a unique reference (e.g. IRD number, Client File Number, NZTA reference or Tenancy Bond reference number)
Letter/Statement from solicitor or accountant
Letter/Statement from School or Tertiary institute
Letter/Statement from GP, Specialist or Hospital
To verify your home address, just follow the link on your account page under Verification. Fire that through and we'll be in touch!
Bank Account Verification
To place a sell order with Easy Crypto, first verify your bank account so we know where to send the NZD!
1.Head over to the Account Details Page, scroll down to Bank account and select Add a new account.
2. Enter the bank account details and upload a JPG, PNG or PDF.
This can be either -
A bank statement that clearly shows your name, the name of your bank and the account number.
Payslips that include both your full name and bank account number.
3. One of the team will aim to review your application within 1-3 working days and if all the information is correct your bank account will be approved. If the information is not correct, we will be in touch to advise what is needed.
Handling Shared Bank Accounts
If you use a shared bank account (e.g., with a spouse), additional steps are required to verify the account:
Provide a bank statement or screenshot that shows the account number and both account holders' names.
Once the verification team reviews and approves these documents, any future delays or issues related to shared accounts will be avoided.
Addressing Mismatched Account Names
If the bank account name does not match the name on your verified Easy Crypto account:
Follow the same verification steps outlined above to add the mismatched account.
Ensure the documents you upload clearly show your bank account's name and number. Verification must align the account holder's name with your Easy Crypto account to proceed with any orders.
Third-Party Account Payment Policies
Payments made from bank accounts not registered in the user's name will be reversed. This prevents unauthorized activities and complies with Easy Crypto's standardized policies. Refunds, minus a processing fee, will be issued in NZD after accounting for currency fluctuations that may cause financial losses. For further clarity, payments must originate from an account in your registered name with Easy Crypto. Exceptions for joint accounts are permitted only when your name is also listed, ensuring adherence to compliance requirements.
Account verification for Companies
We can accept payments from a company account, but you'll need to go through our company onboarding process first. The New Zealand government has incredibly strict anti-money laundering laws that we have to comply with and we must do additional due diligence before we can accept payments from these accounts.
We assess the applications on a case-by-case basis but we can generally sort this out for you. To onboard your business/ company, please head to the site and use the chat bot to submit your application.
To get started, you'll need the following things handy:
The company details (name, NZBN, website etc)
Evidence of the company's registered address
Evidence of the company's source of funds (such as audited financial statements)
Copies of IDs for all beneficial owners (directors & >25% shareholders)
Information on Trusts
Currently, we're not permitted to onboard trusts as standard customers on our platform, but there are certain cases where we may be able to grant an exception to approve the use of the funds from a Trust's bank account to purchase crypto.
To be eligible for us to consider this exception we'll need to see a copy of the Trust Deed and some recent bank statements for the trust (you'll also need a verified account with us). Fire this through in an email to [email protected] and the team will review your request. 🙂
Need help?
If you get stuck along the way, you can always always reach out to our friendly help staff, but please remember if you have submitted a manual verification, these need to be reviewed manually and can take up to to 24 Hours.
Use the messenger in the bottom right of your screen to get in touch. 😀
Please note: You don’t have to provide us with any information we request,
however, if you choose not to,
we will be unable to provide you with our services.
See here for more information.