Congratulations on creating your account with us! To start trading quickly, you need to complete your account verification.
The good news is, you only need to verify your details once, and then you'll be free to trade as often as you like.
💡If you’re located out of NZ, there’s a chance your application will be held for review - so please get in touch with our team explaining your situation and they will give you a helping hand.
Step 1
Go to My Account > Account > and click on the green Verify account button.
Step 2
Enter your First and Last name, Birthday, and Mobile phone number - and then click Next.
Step 3
Select or type the Purpose for your purchase and your Source of funds.
Step 4
Either select to continue through our Automated verification process or our Manual verification process.
Automated verification:
The faster and easier option and you should be able to complete the entire process within a few minutes.
Manual verification:
💡Manual verification is just as easy, however, a real live person needs to review this so your patience is appreciated.
This process does take a bit longer but we aim to have these done within 24 HRS.
For a complete run through on how to do this, please refer to our full guide linked below
Address verification
Should we not be able to verify your home address during our automated or manual process, you will be asked to provide evidence to prove your place of residence. Without address verification you will be limited to a single order with a maximum value of $1000 NZD
We can accept a photo/screenshot or PDF of any of the following, addressed to you, clearly showing your name and address, and issued within the last 12 months:
Utility bill
Statement/letter from a bank or financial institution
Insurance policy document
Unexpired rental or tenancy agreement
Unexpired employment letter/agreement
Letter from a government agency containing a unique reference (e.g. IRD number, Client File Number, NZTA reference or Tenancy Bond reference number)
Letter/Statement from solicitor or accountant
Letter from Electoral Office
Letter/Statement from School or Tertiary institute
Letter/Statement from GP, Specialist or Hospital
To verify your home address, just follow the link on your account page under Verification. Fire that through and we'll be in touch!
Need help?
If you get stuck along the way, you can always always reach out to our friendly help staff, but please remember if you have submitted a manual verification, these need to be reviewed manually and can take up to to 24 Hours.
Use the messenger in the bottom right of your screen to get in touch. 😀