You've just created your account with us, and you want to start trading ASAP - So you need to get verified fast.

You only need to verify once, and then from here on out you will be permitted to trade as often as you like.

Level 1: Account Verification

Level 2: Address verification


Step 1

Go to My Account > Account > and click on the green Verify account button.


Step 2

Enter your First and Last name, Birthday, and Mobile phone number - and then click Next.


Step 3

Select or type the Purpose for your purchase and your Source of funds.


Step 4

Either select to continue through our Automated verification process or our Manual verification process.


Automated verification:

The faster and easier option and you should be able to complete the entire process within a few minutes.

Manual verification:

Manual verification is just as easy, however, a real live person needs to review this so your patience is appreciated. This process will take longer than the automated process.

Click here to see our walkthrough for manual verification.

After selecting one of the options and sending us all the information that we need, we'll be in touch! If you run into any issues with your verification or if you have any questions, please contact us here.


Address verification

To upgrade your account to level 2, you will need to verify your address.

We can accept a photo/screenshot or PDF of any of the following, addressed to you, clearly showing your name and address, and issued within the last 6 months:

  • Utility bill

  • Statement/letter from a bank or financial institution

  • Insurance policy document

  • Unexpired rental or tenancy agreement

  • Letter from a government agency containing a unique reference (e.g. IRD number, Client File Number, or Tenancy Bond reference number)

To upgrade, just follow the link on your account page under Verification. Fire that through and we'll be in touch!

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